<\/p>\n
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\nare you ready to manage your work and<\/p>\n
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\npersonal world better to live a<\/p>\n
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\nfulfilling productive life then you’ve<\/p>\n
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\ncome to the right place<\/p>\n
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\nproductivity cast the weekly show about<\/p>\n
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\nall things productivity here are your<\/p>\n
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\n00:00:12,090 –> 00:00:18,180
\nhosts ray Sydney Smith and Augusto<\/p>\n
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\npronounces weight and art Galax welcome<\/p>\n
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\neverybody to productivity cast episode 0<\/p>\n
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\nto 9 episode 29 inbox zero inbox 1 and<\/p>\n
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\nprocessing email messages we are going<\/p>\n
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\nto be talking about the all-encompassing<\/p>\n
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\ninbox and how to deal with your inbox<\/p>\n
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\nand so I wanted to lead off because as<\/p>\n
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\nwe discussed email in the last episode<\/p>\n
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\nemail management of multiple accounts<\/p>\n
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\nhas its positives and negatives all of<\/p>\n
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\nus Augusto art Francis and I have<\/p>\n
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\nmultiple email accounts and to be honest<\/p>\n
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\nI don’t know how many people who have<\/p>\n
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\nonly one single solitary email account<\/p>\n
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\nbut whether you have one inbox or 10<\/p>\n
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\ninboxes one methodology that’s cropped<\/p>\n
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\nup over the past decade is the idea of<\/p>\n
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\ninbox zero it came from Merlin Mann who<\/p>\n
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\ndid a google Tech Talk back in 2007 and<\/p>\n
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\nI will put a link to that in the show<\/p>\n
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\nnotes if those of you who want to watch<\/p>\n
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\nI believe is about an hour or so he<\/p>\n
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\ntalks about this idea of inbox zero so<\/p>\n
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\nin this cast we’re gonna discuss a<\/p>\n
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\nlittle bit about inbox zero its pros and<\/p>\n
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\ncons some related concepts that I’ve<\/p>\n
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\nkind of thought about over the past<\/p>\n
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\ncouple of years namely inbox 1 and the<\/p>\n
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\ntab 0 methods and get feedback and<\/p>\n
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\npermutations from the productivity cast<\/p>\n
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\nteam will close them with some thoughts<\/p>\n
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\non email message processing from my<\/p>\n
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\nesteemed colleagues and I think this is<\/p>\n
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\ngonna be a great podcast it’s gonna have<\/p>\n
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\na lot of really great information for us<\/p>\n
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\nall so let’s kick it off with who wants<\/p>\n
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\nto kind of describe in brief the concept<\/p>\n
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\nof inbox 0<\/p>\n
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\nwhat Merlin Mann was really talking<\/p>\n
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\nabout as a as a kind of extension of<\/p>\n
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\ngetting things done by David Allen and<\/p>\n
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\nthis idea of of capturing and then<\/p>\n
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\nprocessing ones inboxes I don’t know if<\/p>\n
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\nany of us<\/p>\n
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\ntruly understand what the current<\/p>\n
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\ndefinition of that is I know what mine<\/p>\n
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\nis and and I’m sure – not matching<\/p>\n
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\nwhat’s in the literature but in the<\/p>\n
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\nmentality of being able to get eliminate<\/p>\n
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\nall actionable items and processing<\/p>\n
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\nitems from a common email inbox or a<\/p>\n
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\nsingular email inbox<\/p>\n
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\nthat’s to my knowledge that’s it in a<\/p>\n
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\nnutshell now what have I missed guys I<\/p>\n
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\nwill add a couple of things you know<\/p>\n
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\nwhat what Merlin man was talking about<\/p>\n
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\nwhen he was talking about inbox zero is<\/p>\n
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\nthat David Allen talked about this idea<\/p>\n
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\nthat your task inbox should really be<\/p>\n
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\ncleared out every 24 to 48 hours and I<\/p>\n
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\ndon’t actually know what David Allen was<\/p>\n
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\nspecifically thinking but I have tended<\/p>\n
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\nto think about that from the perspective<\/p>\n
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\nthat he wasn’t talking about necessarily<\/p>\n
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\nyour communications inboxes that is<\/p>\n
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\nemail and voicemail boxes and so forth<\/p>\n
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\nhe was really talking about your in tray<\/p>\n
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\nthe basket in which you receive your<\/p>\n
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\ninputs right so whether you took notes<\/p>\n
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\nor received letters or memos or whatever<\/p>\n
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\nthat inbox was the one that I perceive<\/p>\n
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\nhim to frequently be talking about not<\/p>\n
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\nnecessarily your email inbox but it is<\/p>\n
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\nanother one of those in baskets as he<\/p>\n
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\ntalks about and getting things done so I<\/p>\n
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\nget it my thought here is that it’s<\/p>\n
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\nreally important or let me take a step<\/p>\n
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\nback what I believe Merlin Mann was<\/p>\n
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\ntalking about and and sort of the the<\/p>\n
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\ncrux of what he was talking about was<\/p>\n
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\nthat very similar to the way that we<\/p>\n
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\nreceive mail in our home mail boxes we<\/p>\n
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\nreceive a an influx of physical inputs<\/p>\n
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\nand we take those out and we deal with<\/p>\n
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\nthem and we don’t put them back in the<\/p>\n
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\nmail box right they it’s sort of a<\/p>\n
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\none-way conveyor belt if you want to<\/p>\n
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\nthink of it that way that we process<\/p>\n
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\nthings and go go from there so<\/p>\n
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\nif we want to if we want to have a clear<\/p>\n
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\nsort of runway in in or ground level in<\/p>\n
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\nGTD language we then need to that we<\/p>\n
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\nneed to then have a an ability to<\/p>\n
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\nprocess or clarify those things that are<\/p>\n
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\ncoming in as inputs and and dealing with<\/p>\n
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\njust the things that are new as they’re<\/p>\n
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\ncoming in the inbox is a poor place to<\/p>\n
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\nmanage inputs if we’ve got a whole bunch<\/p>\n
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\nof other stuff in there that may or may<\/p>\n
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\nnot even be organized but the things<\/p>\n
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\nthat come in into in should truly be new<\/p>\n
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\nstuff coming in not just old stuff<\/p>\n
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\nthat’s been hanging around so one of the<\/p>\n
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\ninteresting things about the time Merlyn<\/p>\n
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\nman came with was his inbox zero concept<\/p>\n
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\nwas that I don’t people were clear but<\/p>\n
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\nthe message at the time from from David<\/p>\n
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\nand I agree on that it wasn’t clear on<\/p>\n
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\nwell you’re going to process but he was<\/p>\n
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\nreally well you process what you can and<\/p>\n
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\nand what he’s come said there were those<\/p>\n
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\ntwo concepts that he brought that were<\/p>\n
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\nquite interested interesting at the time<\/p>\n
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\none was that inbox Hiro comment that<\/p>\n
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\nthat really put him into a famous part<\/p>\n
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\nfor colored some way because he was he<\/p>\n
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\nbring it over to say well it’s not<\/p>\n
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\nenough to to be able to process you<\/p>\n
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\nreally need to get surround your goal<\/p>\n
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\nneed to be to process everything so you<\/p>\n
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\ndon’t have everything or stuff hanging<\/p>\n
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\nout and the other thing that he brought<\/p>\n
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\npretty close to that was the concept of<\/p>\n
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\nthe hipster PDA where you start having<\/p>\n
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\nyour system in paper in index cards to<\/p>\n
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\nbe precise and that’s how you create a<\/p>\n
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\nsystem the problem with the paper system<\/p>\n
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\nis still my problem to this day as much<\/p>\n
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\nas I will love it is it do not allow it<\/p>\n
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\nonly allow a certain amount of input and<\/p>\n
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\nas soon as you surpass that point you<\/p>\n
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\nbreak it<\/p>\n
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\nbut the inbox zero it’s still a good<\/p>\n
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\nconcept and it’s a good concept that<\/p>\n
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\nsadly for most people it’s unheard of<\/p>\n
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\nyou know I there is a on one and one of<\/p>\n
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\nthe many things I have heard David Allen<\/p>\n
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\ntalking he he made a point that that is<\/p>\n
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\nreally interesting and he said most<\/p>\n
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\npeople has never seen inbox zero if you<\/p>\n
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\ngo right now and open a new email<\/p>\n
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\naccount doesn’t matter if you are going<\/p>\n
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\nto pay for exchange or office 365 you<\/p>\n
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\nare going to get corporate Google or you<\/p>\n
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\njust go for a free account anywhere as<\/p>\n
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\nsoon as you open and get to that inbox<\/p>\n
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\nyou already have to okay because you<\/p>\n
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\nhave a welcome and set up and so for<\/p>\n
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\nmost people inbox zero is something that<\/p>\n
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\nis unheard of and because of that they<\/p>\n
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\nhave never experienced the power who<\/p>\n
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\nhave have to look at that and have<\/p>\n
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\neverything process during the years I<\/p>\n
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\nhave advised people to unplug you know<\/p>\n
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\nkill the web download your email on<\/p>\n
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\ndisconnect from the internet and then<\/p>\n
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\nrespond to that process all that you<\/p>\n
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\nknow doesn’t matter the emails will go<\/p>\n
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\nout as soon as you reconnect to the<\/p>\n
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\ninternet but is for most people the only<\/p>\n
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\nchance you have to actually get to zero<\/p>\n
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\nI get you know emails are afraid that if<\/p>\n
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\nI don’t disconnect that way I will never<\/p>\n
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\nsee inbox zero and I wish to say that<\/p>\n
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\nI’m unique on that but sadly that’s not<\/p>\n
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\nbatch of originality anymore yeah here I<\/p>\n
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\nwant to backtrack a second though and<\/p>\n
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\nnow that my brain cells are starting to<\/p>\n
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\nfire properly on a Monday morning the<\/p>\n
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\nconcept of inbox zero I think starts off<\/p>\n
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\nwith a misnomer when we say inbox zero<\/p>\n
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\nand I’m going back to what I read from<\/p>\n
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\nMerlin Mann and that sort we make the<\/p>\n
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\nmistake of associating directly inbox<\/p>\n
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\nwith email and that’s not the case in<\/p>\n
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\nthis context inboxes incoming<\/p>\n
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\nwork requests incoming information<\/p>\n
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\nwhether it’s in an email whether it’s an<\/p>\n
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\ninstant message whether it’s a paper<\/p>\n
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\nmail you get whether it’s a note for<\/p>\n
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\nyourself you leave in the desk if you<\/p>\n
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\nlook at how GTD works you have Alan lays<\/p>\n
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\nout have a box and if you have something<\/p>\n
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\nto do you write a note on it and you<\/p>\n
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\nstick it in the box and you process that<\/p>\n
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\nbox down so the exercise is really<\/p>\n
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\naround the processing of incoming<\/p>\n
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\ninformation that capture meant mechanism<\/p>\n
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\nit does not directly have to associate<\/p>\n
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\nwith inbox with an email inbox nice it<\/p>\n
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\nwhen I was thinking about this this<\/p>\n
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\nmorning and last night that’s where I<\/p>\n
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\nwas getting a little hung up because we<\/p>\n
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\nget so wrapped up in this I’ve got to<\/p>\n
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\nget my inbox<\/p>\n
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\nergo email inbox down to nothing in it<\/p>\n
204
\n00:09:45,130 –> 00:09:50,000
\nthere is no correlation between that and<\/p>\n
205
\n00:09:48,740 –> 00:09:53,680
\nbeing productive<\/p>\n
206
\n00:09:50,000 –> 00:09:57,920
\nthere is no causality there whatsoever<\/p>\n
207
\n00:09:53,680 –> 00:10:00,980
\nbeing able to handle everything that’s<\/p>\n
208
\n00:09:57,920 –> 00:10:03,589
\ncoming in and whatever mechanism it’s<\/p>\n
209
\n00:10:00,980 –> 00:10:07,760
\ncoming in and process it into your<\/p>\n
210
\n00:10:03,589 –> 00:10:10,610
\ntrusted system is my understanding the<\/p>\n
211
\n00:10:07,760 –> 00:10:13,190
\ncore of what inbox zero truly is it’s<\/p>\n
212
\n00:10:10,610 –> 00:10:16,430
\nclosing those loops out and not letting<\/p>\n
213
\n00:10:13,190 –> 00:10:20,750
\nstuff just sit out there in the capture<\/p>\n
214
\n00:10:16,430 –> 00:10:25,760
\nstage of your process now with that<\/p>\n
215
\n00:10:20,750 –> 00:10:29,000
\nbeing said inbox associated with in<\/p>\n
216
\n00:10:25,760 –> 00:10:32,660
\nemail is probably the biggest culprit of<\/p>\n
217
\n00:10:29,000 –> 00:10:35,149
\nstuff coming to us but when Merlin man<\/p>\n
218
\n00:10:32,660 –> 00:10:36,949
\noriginally set this up that would be a<\/p>\n
219
\n00:10:35,149 –> 00:10:39,440
\ndirect association that would be true<\/p>\n
220
\n00:10:36,949 –> 00:10:42,589
\nbut that’s not the case anymore we’ve<\/p>\n
221
\n00:10:39,440 –> 00:10:45,320
\ngot so many inputs now whether it’s<\/p>\n
222
\n00:10:42,589 –> 00:10:47,899
\nemail whether it’s social media whatever<\/p>\n
223
\n00:10:45,320 –> 00:10:51,110
\nwe’ve got to have systems that allow us<\/p>\n
224
\n00:10:47,899 –> 00:10:54,260
\nto pull in multiple things and put it<\/p>\n
225
\n00:10:51,110 –> 00:10:57,560
\ninto a conceptual inbox and I think what<\/p>\n
226
\n00:10:54,260 –> 00:10:59,779
\ntriggered it for me is I used to do it<\/p>\n
227
\n00:10:57,560 –> 00:11:02,390
\nfor all my tasks tracking and the<\/p>\n
228
\n00:10:59,779 –> 00:11:04,970
\ndefault box that they use the default<\/p>\n
229
\n00:11:02,390 –> 00:11:07,470
\nplace for new tasks to go in is called<\/p>\n
230
\n00:11:04,970 –> 00:11:12,270
\nthe Inbox<\/p>\n
231
\n00:11:07,470 –> 00:11:15,870
\nI agree with you and and that’s one of<\/p>\n
232
\n00:11:12,270 –> 00:11:19,140
\nthe things that was starting to change<\/p>\n
233
\n00:11:15,870 –> 00:11:23,550
\nat that time you know before before that<\/p>\n
234
\n00:11:19,140 –> 00:11:25,500
\ntalk you know we as much of some of the<\/p>\n
235
\n00:11:23,550 –> 00:11:28,080
\ntechnologies like text message and those<\/p>\n
236
\n00:11:25,500 –> 00:11:29,010
\nthings are now seems like oh we have<\/p>\n
237
\n00:11:28,080 –> 00:11:32,100
\nhave them forever<\/p>\n
238
\n00:11:29,010 –> 00:11:36,120
\nthere were technologies that were not<\/p>\n
239
\n00:11:32,100 –> 00:11:40,020
\nnecessarily must adopted yet when when<\/p>\n
240
\n00:11:36,120 –> 00:11:43,650
\nthat talk came out and and there was<\/p>\n
241
\n00:11:40,020 –> 00:11:45,870
\nother on there and there was the other<\/p>\n
242
\n00:11:43,650 –> 00:11:49,290
\nin books and I agree he referred inbox<\/p>\n
243
\n00:11:45,870 –> 00:11:52,710
\nzero us every inbox you have the problem<\/p>\n
244
\n00:11:49,290 –> 00:11:57,090
\nis for most people you know a lot of<\/p>\n
245
\n00:11:52,710 –> 00:12:01,020
\nthat inbox zero thing happened to be on<\/p>\n
246
\n00:11:57,090 –> 00:12:03,870
\nthe email that’s and emails and text<\/p>\n
247
\n00:12:01,020 –> 00:12:06,780
\nmessages even more than voicemails these<\/p>\n
248
\n00:12:03,870 –> 00:12:10,050
\ndays I don’t you know I don’t get at<\/p>\n
249
\n00:12:06,780 –> 00:12:15,930
\nleast for me I don’t get as many voice<\/p>\n
250
\n00:12:10,050 –> 00:12:18,090
\nmails as I get texts and emails but if<\/p>\n
251
\n00:12:15,930 –> 00:12:20,850
\nyou don’t know how to process all those<\/p>\n
252
\n00:12:18,090 –> 00:12:25,020
\nwhat you leave is a bunch of stuff<\/p>\n
253
\n00:12:20,850 –> 00:12:28,020
\nhanging around that it will make<\/p>\n
254
\n00:12:25,020 –> 00:12:30,270
\nimpossible that it will make impossible<\/p>\n
255
\n00:12:28,020 –> 00:12:32,010
\nto accomplish that inbox here that at<\/p>\n
256
\n00:12:30,270 –> 00:12:34,650
\nthe same time make impossible to<\/p>\n
257
\n00:12:32,010 –> 00:12:38,040
\naccomplish having any kind of control<\/p>\n
258
\n00:12:34,650 –> 00:12:40,680
\nover anything so I think there are<\/p>\n
259
\n00:12:38,040 –> 00:12:44,430
\narguments on both sides of the of the<\/p>\n
260
\n00:12:40,680 –> 00:12:46,800
\naisle for inbox zero I I’m gonna place a<\/p>\n
261
\n00:12:44,430 –> 00:12:49,770
\nlink to an interesting article from The<\/p>\n
262
\n00:12:46,800 –> 00:12:53,250
\nNext Web that talks about the kind of<\/p>\n
263
\n00:12:49,770 –> 00:12:55,890
\nanti inbox zero sentiment that has kind<\/p>\n
264
\n00:12:53,250 –> 00:12:59,490
\nof grown up over time you know even Elon<\/p>\n
265
\n00:12:55,890 –> 00:13:03,810
\nMusk has has said inbox zero is is is a<\/p>\n
266
\n00:12:59,490 –> 00:13:06,000
\nfad is that this kind of trend akin to I<\/p>\n
267
\n00:13:03,810 –> 00:13:07,860
\nforget what he what he likened it to but<\/p>\n
268
\n00:13:06,000 –> 00:13:11,370
\nhe’s couldn’t kind of likened it to some<\/p>\n
269
\n00:13:07,860 –> 00:13:13,710
\nsomething you know of a contemporary<\/p>\n
270
\n00:13:11,370 –> 00:13:16,350
\nsort of fad that we have today and and I<\/p>\n
271
\n00:13:13,710 –> 00:13:19,350
\nagain I go back to this idea that inbox<\/p>\n
272
\n00:13:16,350 –> 00:13:21,030
\nzero has value in the sense that you<\/p>\n
273
\n00:13:19,350 –> 00:13:21,310
\nknow this we should be understanding<\/p>\n
274
\n00:13:21,030 –> 00:13:25,000
\nthat<\/p>\n
275
\n00:13:21,310 –> 00:13:28,900
\ninputs are not where we maintain and<\/p>\n
276
\n00:13:25,000 –> 00:13:31,750
\nmanage actions and therefore we should<\/p>\n
277
\n00:13:28,900 –> 00:13:36,100
\nbe we should be moving things along a<\/p>\n
278
\n00:13:31,750 –> 00:13:38,890
\nroute to get to a functional managed<\/p>\n
279
\n00:13:36,100 –> 00:13:42,490
\nspace and I think that’s important again<\/p>\n
280
\n00:13:38,890 –> 00:13:46,080
\nI’m gonna I’m gonna always lay waste to<\/p>\n
281
\n00:13:42,490 –> 00:13:51,670
\nthe idea that inbox zero applies to<\/p>\n
282
\n00:13:46,080 –> 00:13:54,220
\nanything more important than your task<\/p>\n
283
\n00:13:51,670 –> 00:13:56,290
\ninbox as art was talking about you know<\/p>\n
284
\n00:13:54,220 –> 00:13:57,640
\nwhere mate maybe to do a store other<\/p>\n
285
\n00:13:56,290 –> 00:13:59,860
\ntools like remember the milk or<\/p>\n
286
\n00:13:57,640 –> 00:14:02,589
\nOmniFocus or otherwise they provide an<\/p>\n
287
\n00:13:59,860 –> 00:14:06,100
\ninbox for your tasks that are that are<\/p>\n
288
\n00:14:02,589 –> 00:14:08,320
\nincoming potential commitments those<\/p>\n
289
\n00:14:06,100 –> 00:14:11,050
\nthings that are coming in that’s way<\/p>\n
290
\n00:14:08,320 –> 00:14:14,500
\nmore important to process than email<\/p>\n
291
\n00:14:11,050 –> 00:14:18,100
\nhowever in the context of inbox zero for<\/p>\n
292
\n00:14:14,500 –> 00:14:19,930
\nemail I think it’s this this is a good<\/p>\n
293
\n00:14:18,100 –> 00:14:21,790
\ntime for me to sort of flush out this<\/p>\n
294
\n00:14:19,930 –> 00:14:23,529
\nidea that I’ve I’ve been I’ve been<\/p>\n
295
\n00:14:21,790 –> 00:14:25,630
\ntalking about and thinking about for<\/p>\n
296
\n00:14:23,529 –> 00:14:28,060
\nquite some time which is which I just<\/p>\n
297
\n00:14:25,630 –> 00:14:29,740
\nhave casually coined in box one I’m not<\/p>\n
298
\n00:14:28,060 –> 00:14:33,220
\nI’m not particularly particularly wedded<\/p>\n
299
\n00:14:29,740 –> 00:14:38,710
\nto the name but the idea here is that<\/p>\n
300
\n00:14:33,220 –> 00:14:42,430
\nyou have a as few inboxes as possible<\/p>\n
301
\n00:14:38,710 –> 00:14:44,860
\nfor input from many different sources<\/p>\n
302
\n00:14:42,430 –> 00:14:47,380
\nand because technology allows for that<\/p>\n
303
\n00:14:44,860 –> 00:14:51,480
\nto be the case we can do that so for<\/p>\n
304
\n00:14:47,380 –> 00:14:55,710
\nexample I have you know signed up with a<\/p>\n
305
\n00:14:51,480 –> 00:15:00,070
\nan online service that takes my mail and<\/p>\n
306
\n00:14:55,710 –> 00:15:03,730
\ndigitizes that and sends me the mail you<\/p>\n
307
\n00:15:00,070 –> 00:15:07,480
\nknow via email and just shows up in my<\/p>\n
308
\n00:15:03,730 –> 00:15:11,320
\ninbox all of my email messages all come<\/p>\n
309
\n00:15:07,480 –> 00:15:13,120
\ninto my my inbox right from many<\/p>\n
310
\n00:15:11,320 –> 00:15:14,980
\ndifferent sources so that I can see that<\/p>\n
311
\n00:15:13,120 –> 00:15:18,040
\nI’ve even gone to the effective of<\/p>\n
312
\n00:15:14,980 –> 00:15:20,130
\nhaving all of my text messages and<\/p>\n
313
\n00:15:18,040 –> 00:15:22,720
\nvoicemail messages through Google Voice<\/p>\n
314
\n00:15:20,130 –> 00:15:26,740
\nforward it into my email inbox now<\/p>\n
315
\n00:15:22,720 –> 00:15:29,800
\nremember if I’m using my phone I’m going<\/p>\n
316
\n00:15:26,740 –> 00:15:32,890
\nto see those messages there so in in my<\/p>\n
317
\n00:15:29,800 –> 00:15:35,070
\nsystem I’ve filtered them to folders so<\/p>\n
318
\n00:15:32,890 –> 00:15:37,500
\nthey’re not showing up all and<\/p>\n
319
\n00:15:35,070 –> 00:15:39,449
\nin my inbox I don’t need to see those in<\/p>\n
320
\n00:15:37,500 –> 00:15:41,490
\nmy inbox but if I’m sitting at my<\/p>\n
321
\n00:15:39,449 –> 00:15:43,079
\ncomputer and I’m not looking at my phone<\/p>\n
322
\n00:15:41,490 –> 00:15:46,800
\nthen that’s where I’m going to be able<\/p>\n
323
\n00:15:43,079 –> 00:15:48,930
\nto take inputs process them respond and<\/p>\n
324
\n00:15:46,800 –> 00:15:51,060
\nget rid of them almost instantaneously<\/p>\n
325
\n00:15:48,930 –> 00:15:52,079
\nand I’m sitting at a full keyboard and I<\/p>\n
326
\n00:15:51,060 –> 00:15:54,990
\ndon’t know about the rest of you<\/p>\n
327
\n00:15:52,079 –> 00:15:56,430
\ngentlemen but I tend to process much<\/p>\n
328
\n00:15:54,990 –> 00:15:58,620
\nbetter when I have a full keyboard in<\/p>\n
329
\n00:15:56,430 –> 00:16:00,870
\nfront of me and and that doesn’t matter<\/p>\n
330
\n00:15:58,620 –> 00:16:02,519
\nwhat screen it is I just really like<\/p>\n
331
\n00:16:00,870 –> 00:16:07,050
\nhaving a full keyboard in front of me so<\/p>\n
332
\n00:16:02,519 –> 00:16:09,089
\nthe idea of inbox one is to to you know<\/p>\n
333
\n00:16:07,050 –> 00:16:13,259
\nhave as many inboxes as you need but<\/p>\n
334
\n00:16:09,089 –> 00:16:16,980
\nknow no more and to have as few inboxes<\/p>\n
335
\n00:16:13,259 –> 00:16:18,839
\nas possible and no fewer and and if<\/p>\n
336
\n00:16:16,980 –> 00:16:21,029
\nthat’s if that’s one inbox that’s<\/p>\n
337
\n00:16:18,839 –> 00:16:22,949
\nfantastic because then you have this one<\/p>\n
338
\n00:16:21,029 –> 00:16:26,819
\nplace where everything is coming into<\/p>\n
339
\n00:16:22,949 –> 00:16:30,899
\nand if it’s not like for me I have a<\/p>\n
340
\n00:16:26,819 –> 00:16:33,529
\nwork you know inbox and a personal inbox<\/p>\n
341
\n00:16:30,899 –> 00:16:37,290
\nand I filter those separately because of<\/p>\n
342
\n00:16:33,529 –> 00:16:39,360
\ncontext I don’t think many people would<\/p>\n
343
\n00:16:37,290 –> 00:16:41,069
\ndo very well and I’m curious to hear<\/p>\n
344
\n00:16:39,360 –> 00:16:42,930
\nyour thoughts on this as to whether many<\/p>\n
345
\n00:16:41,069 –> 00:16:45,690
\npeople would do well to have an inbox<\/p>\n
346
\n00:16:42,930 –> 00:16:48,540
\none for their entire life both words<\/p>\n
347
\n00:16:45,690 –> 00:16:50,790
\nwork and personal but perhaps there are<\/p>\n
348
\n00:16:48,540 –> 00:16:52,079
\npeople out there who can do that it’s<\/p>\n
349
\n00:16:50,790 –> 00:16:54,990
\nkind of like people who like to manage<\/p>\n
350
\n00:16:52,079 –> 00:16:57,029
\nall of their productivity system in one<\/p>\n
351
\n00:16:54,990 –> 00:16:59,190
\ntool like an like a Microsoft Outlook<\/p>\n
352
\n00:16:57,029 –> 00:17:02,670
\nwhere they they actually manage tasks<\/p>\n
353
\n00:16:59,190 –> 00:17:05,309
\ncalendar email and notes and zones of<\/p>\n
354
\n00:17:02,670 –> 00:17:07,439
\nworth all within outlook versus having<\/p>\n
355
\n00:17:05,309 –> 00:17:09,959
\nmultiple applications for it you know I<\/p>\n
356
\n00:17:07,439 –> 00:17:12,449
\ncan see definitely doing that I’ve seen<\/p>\n
357
\n00:17:09,959 –> 00:17:14,850
\nand I’ve considered it myself where I<\/p>\n
358
\n00:17:12,449 –> 00:17:17,220
\npersonally run into a hang-up is on the<\/p>\n
359
\n00:17:14,850 –> 00:17:19,530
\nprocessing of the physical materials<\/p>\n
360
\n00:17:17,220 –> 00:17:21,689
\ninto the digital system by a third party<\/p>\n
361
\n00:17:19,530 –> 00:17:23,130
\nlike having my email forwarded and<\/p>\n
362
\n00:17:21,689 –> 00:17:24,600
\nskinned dead that just gives me the<\/p>\n
363
\n00:17:23,130 –> 00:17:27,360
\nheebie-jeebies so that’s not gonna<\/p>\n
364
\n00:17:24,600 –> 00:17:29,760
\nhappen on on my watch for me<\/p>\n
365
\n00:17:27,360 –> 00:17:33,780
\nbut those are things that I can manually<\/p>\n
366
\n00:17:29,760 –> 00:17:35,880
\nprocess into my system being able to I<\/p>\n
367
\n00:17:33,780 –> 00:17:37,980
\nthink where you run into the challenge<\/p>\n
368
\n00:17:35,880 –> 00:17:40,500
\nwith that idea though is not the idea<\/p>\n
369
\n00:17:37,980 –> 00:17:42,750
\nit’s the fact then you wind up with a<\/p>\n
370
\n00:17:40,500 –> 00:17:45,570
\ntool that you’re trying to manage<\/p>\n
371
\n00:17:42,750 –> 00:17:48,330
\neverything with and then we have then we<\/p>\n
372
\n00:17:45,570 –> 00:17:48,990
\nget into that death spiral of trying to<\/p>\n
373
\n00:17:48,330 –> 00:17:51,330
\nfind<\/p>\n
374
\n00:17:48,990 –> 00:17:54,570
\nthe perfect tool that will do everything<\/p>\n
375
\n00:17:51,330 –> 00:17:57,299
\nthat we need for that everything that’s<\/p>\n
376
\n00:17:54,570 –> 00:17:59,369
\ncoming into that box and I have yet to<\/p>\n
377
\n00:17:57,299 –> 00:18:01,860
\nfind something like that I found things<\/p>\n
378
\n00:17:59,369 –> 00:18:03,990
\nclose to it but nothing ever is a<\/p>\n
379
\n00:18:01,860 –> 00:18:06,389
\nhundred percent so you constantly are<\/p>\n
380
\n00:18:03,990 –> 00:18:08,220
\nhaving to tune in and check out the next<\/p>\n
381
\n00:18:06,389 –> 00:18:08,909
\nlatest and greatest tool that’s coming<\/p>\n
382
\n00:18:08,220 –> 00:18:12,480
\ndown the path<\/p>\n
383
\n00:18:08,909 –> 00:18:16,230
\nI like the idea I use it primarily for<\/p>\n
384
\n00:18:12,480 –> 00:18:19,619
\nas I said before for incoming emails but<\/p>\n
385
\n00:18:16,230 –> 00:18:21,869
\neven then I don’t know that it’s a great<\/p>\n
386
\n00:18:19,619 –> 00:18:25,080
\nidea but it just seems really hard to<\/p>\n
387
\n00:18:21,869 –> 00:18:26,789
\nimplement I can understand that I can<\/p>\n
388
\n00:18:25,080 –> 00:18:29,549
\nunderstand how how one would think that<\/p>\n
389
\n00:18:26,789 –> 00:18:32,190
\nit would be difficult and I guess I did<\/p>\n
390
\n00:18:29,549 –> 00:18:34,759
\nspend a considerable amount of time over<\/p>\n
391
\n00:18:32,190 –> 00:18:37,169
\nthe years perfecting this you know I<\/p>\n
392
\n00:18:34,759 –> 00:18:40,830
\ndidn’t just start out with a fujitsu<\/p>\n
393
\n00:18:37,169 –> 00:18:42,480
\nscansnap ix500 you know and and<\/p>\n
394
\n00:18:40,830 –> 00:18:44,399
\ncertainly many of the things that are<\/p>\n
395
\n00:18:42,480 –> 00:18:47,999
\navailable today weren’t available when I<\/p>\n
396
\n00:18:44,399 –> 00:18:50,220
\nfirst came up with this idea but today I<\/p>\n
397
\n00:18:47,999 –> 00:18:52,139
\npretty much don’t have a problem I mean<\/p>\n
398
\n00:18:50,220 –> 00:18:55,619
\nyou know like when if I want to scan<\/p>\n
399
\n00:18:52,139 –> 00:18:58,700
\nsomething all of my my scanners and and<\/p>\n
400
\n00:18:55,619 –> 00:19:01,919
\ndevices now have the ability to send a<\/p>\n
401
\n00:18:58,700 –> 00:19:04,289
\nscan to a particular place and I just<\/p>\n
402
\n00:19:01,919 –> 00:19:07,499
\nhave it auto set up to email it directly<\/p>\n
403
\n00:19:04,289 –> 00:19:11,279
\nin to where it needs to go to or I email<\/p>\n
404
\n00:19:07,499 –> 00:19:13,649
\nit to myself so if I scan up one of my<\/p>\n
405
\n00:19:11,279 –> 00:19:15,869
\nmultifunction you know printers copy<\/p>\n
406
\n00:19:13,649 –> 00:19:19,559
\ncopier scanner devices that’s that’s<\/p>\n
407
\n00:19:15,869 –> 00:19:23,249
\nalready kind of an easy one the the<\/p>\n
408
\n00:19:19,559 –> 00:19:26,549
\nscanner I use is is designed to be able<\/p>\n
409
\n00:19:23,249 –> 00:19:28,350
\nto direct things all automatically to<\/p>\n
410
\n00:19:26,549 –> 00:19:30,600
\nwhere I want them to go so if it’s a<\/p>\n
411
\n00:19:28,350 –> 00:19:32,940
\nreceipt it’s gonna go into my receipts<\/p>\n
412
\n00:19:30,600 –> 00:19:35,869
\nnotebook within Evernote and sones<\/p>\n
413
\n00:19:32,940 –> 00:19:38,840
\nafford so that’s kind of a non-issue<\/p>\n
414
\n00:19:35,869 –> 00:19:42,090
\nregarding the the mail scanning I<\/p>\n
415
\n00:19:38,840 –> 00:19:44,309
\ntotally hear you art however the US<\/p>\n
416
\n00:19:42,090 –> 00:19:45,950
\nPostal Service scans everything anyway I<\/p>\n
417
\n00:19:44,309 –> 00:19:48,570
\nmean they’re looking at everything<\/p>\n
418
\n00:19:45,950 –> 00:19:50,070
\npurely for security purposes making sure<\/p>\n
419
\n00:19:48,570 –> 00:19:52,379
\nthat you know there is an anthrax in<\/p>\n
420
\n00:19:50,070 –> 00:19:54,330
\nyour mail and so and so forth so that’s<\/p>\n
421
\n00:19:52,379 –> 00:19:57,600
\nkind of computerized so I you know not<\/p>\n
422
\n00:19:54,330 –> 00:19:59,190
\nparticularly a bad thing but the but the<\/p>\n
423
\n00:19:57,600 –> 00:20:02,540
\nservice that I’ve been using earth class<\/p>\n
424
\n00:19:59,190 –> 00:20:03,920
\nmail I trust them I haven’t you know<\/p>\n
425
\n00:20:02,540 –> 00:20:07,630
\nit’s not like I’m reading I’m getting<\/p>\n
426
\n00:20:03,920 –> 00:20:10,220
\nanything in my mail that I feel like is<\/p>\n
427
\n00:20:07,630 –> 00:20:12,850
\nultimately to private and again it’s you<\/p>\n
428
\n00:20:10,220 –> 00:20:15,860
\nknow most of what’s being done is<\/p>\n
429
\n00:20:12,850 –> 00:20:17,870
\nautomated so it’s not like I’m someone’s<\/p>\n
430
\n00:20:15,860 –> 00:20:22,100
\nsitting around reading my Christmas<\/p>\n
431
\n00:20:17,870 –> 00:20:25,640
\nletters one of the things I also think<\/p>\n
432
\n00:20:22,100 –> 00:20:31,730
\ntrips this up is the segmentation and<\/p>\n
433
\n00:20:25,640 –> 00:20:33,680
\nthe separation between work and personal<\/p>\n
434
\n00:20:31,730 –> 00:20:35,540
\nespecially if you’re working in a<\/p>\n
435
\n00:20:33,680 –> 00:20:37,810
\ncorporate environment because then you<\/p>\n
436
\n00:20:35,540 –> 00:20:43,540
\ndon’t really have the latitude to<\/p>\n
437
\n00:20:37,810 –> 00:20:47,140
\nintegrate the two systems together no I<\/p>\n
438
\n00:20:43,540 –> 00:20:50,240
\ndon’t want to necessarily bring the gear<\/p>\n
439
\n00:20:47,140 –> 00:20:53,840
\nconversation but I think the gear need<\/p>\n
440
\n00:20:50,240 –> 00:20:56,540
\nto be mentioned too because one of the<\/p>\n
441
\n00:20:53,840 –> 00:21:00,860
\nthings that used to be different when<\/p>\n
442
\n00:20:56,540 –> 00:21:05,690
\nall this inbox zero conversation came is<\/p>\n
443
\n00:21:00,860 –> 00:21:12,050
\nfor most people email at work happen at<\/p>\n
444
\n00:21:05,690 –> 00:21:14,750
\nwork you know it’s there was no you know<\/p>\n
445
\n00:21:12,050 –> 00:21:16,760
\nthat that thing that we seen today that<\/p>\n
446
\n00:21:14,750 –> 00:21:20,240
\nconnectivity or that level of<\/p>\n
447
\n00:21:16,760 –> 00:21:23,500
\nconnectivity that we have where most<\/p>\n
448
\n00:21:20,240 –> 00:21:26,810
\npeople has access to their email<\/p>\n
449
\n00:21:23,500 –> 00:21:28,820
\neverywhere and their computers are going<\/p>\n
450
\n00:21:26,810 –> 00:21:31,940
\nwith they’re everywhere<\/p>\n
451
\n00:21:28,820 –> 00:21:35,630
\nit wasn’t necessarily true at that time<\/p>\n
452
\n00:21:31,940 –> 00:21:38,180
\nokay and and even that inbox here oh<\/p>\n
453
\n00:21:35,630 –> 00:21:39,560
\nit’s not all about email email it’s a<\/p>\n
454
\n00:21:38,180 –> 00:21:41,840
\nbig factor in here<\/p>\n
455
\n00:21:39,560 –> 00:21:44,840
\nmostly because it’s the biggest host<\/p>\n
456
\n00:21:41,840 –> 00:21:46,760
\nmost people have their actual bigger one<\/p>\n
457
\n00:21:44,840 –> 00:21:49,160
\nthat people don’t notice is text<\/p>\n
458
\n00:21:46,760 –> 00:21:52,580
\nmessages okay<\/p>\n
459
\n00:21:49,160 –> 00:21:54,950
\nused to be email I think now people get<\/p>\n
460
\n00:21:52,580 –> 00:21:57,380
\nmore input via text message and it’s<\/p>\n
461
\n00:21:54,950 –> 00:22:01,460
\neven more ignored than what email was<\/p>\n
462
\n00:21:57,380 –> 00:22:04,370
\nbut then comes the hardware issue it<\/p>\n
463
\n00:22:01,460 –> 00:22:07,610
\nused to be that you know you may get<\/p>\n
464
\n00:22:04,370 –> 00:22:11,140
\nemail on a home computer and you may get<\/p>\n
465
\n00:22:07,610 –> 00:22:13,600
\nemail on a work computer and they never<\/p>\n
466
\n00:22:11,140 –> 00:22:17,020
\nnecessarily mix and match<\/p>\n
467
\n00:22:13,600 –> 00:22:20,560
\nfor most people these days their main<\/p>\n
468
\n00:22:17,020 –> 00:22:24,790
\nmachine is their iPhone or Android phone<\/p>\n
469
\n00:22:20,560 –> 00:22:27,490
\nor mobile phone okay and on there for<\/p>\n
470
\n00:22:24,790 –> 00:22:30,070
\nmost people do you get personal do you<\/p>\n
471
\n00:22:27,490 –> 00:22:34,360
\nget text messages you get work and you<\/p>\n
472
\n00:22:30,070 –> 00:22:37,210
\nget everything else and that comes to<\/p>\n
473
\n00:22:34,360 –> 00:22:41,260
\nthe problem of how good can you manage<\/p>\n
474
\n00:22:37,210 –> 00:22:44,080
\nand process all that in that device I’ve<\/p>\n
475
\n00:22:41,260 –> 00:22:46,990
\nbeen arguing over the years that people<\/p>\n
476
\n00:22:44,080 –> 00:22:49,240
\nshould have stopped checking email on<\/p>\n
477
\n00:22:46,990 –> 00:22:52,330
\ntheir iPhone and or their phone mobile<\/p>\n
478
\n00:22:49,240 –> 00:22:55,300
\nphone okay and mostly because people do<\/p>\n
479
\n00:22:52,330 –> 00:22:58,750
\nnot have the ability the knowledge or<\/p>\n
480
\n00:22:55,300 –> 00:23:00,640
\nthe technique to process in the same way<\/p>\n
481
\n00:22:58,750 –> 00:23:03,610
\nthey will do it on their own machine so<\/p>\n
482
\n00:23:00,640 –> 00:23:08,110
\nwhat that does is you look at email on<\/p>\n
483
\n00:23:03,610 –> 00:23:11,020
\nyour phone okay you try to move fires<\/p>\n
484
\n00:23:08,110 –> 00:23:13,690
\naway and then get back to your computer<\/p>\n
485
\n00:23:11,020 –> 00:23:15,580
\nand then reprocess email by the way if<\/p>\n
486
\n00:23:13,690 –> 00:23:17,560
\nyour main machine is not a tablet and<\/p>\n
487
\n00:23:15,580 –> 00:23:20,580
\nyou are not processing email on the<\/p>\n
488
\n00:23:17,560 –> 00:23:23,680
\ntablet that works exactly the same way<\/p>\n
489
\n00:23:20,580 –> 00:23:25,750
\nin conjunction to that people is getting<\/p>\n
490
\n00:23:23,680 –> 00:23:27,970
\non their phones you know now they’re<\/p>\n
491
\n00:23:25,750 –> 00:23:31,570
\nusing them as a scanners taking pictures<\/p>\n
492
\n00:23:27,970 –> 00:23:34,030
\nof stuff they want to remember and they<\/p>\n
493
\n00:23:31,570 –> 00:23:37,800
\nare getting a bunch of text messages<\/p>\n
494
\n00:23:34,030 –> 00:23:41,940
\nthat it is input is part of that inbox<\/p>\n
495
\n00:23:37,800 –> 00:23:48,910
\nbut in many many many cases is simply<\/p>\n
496
\n00:23:41,940 –> 00:23:51,040
\nsuper poorly processed so again I did<\/p>\n
497
\n00:23:48,910 –> 00:23:53,440
\nnot wanted to bring the hard word into<\/p>\n
498
\n00:23:51,040 –> 00:23:56,470
\ninto this but I think one of the things<\/p>\n
499
\n00:23:53,440 –> 00:24:01,780
\nthat was not a reality when inbox hero<\/p>\n
500
\n00:23:56,470 –> 00:24:05,710
\ntalk came out is how much hard word has<\/p>\n
501
\n00:24:01,780 –> 00:24:08,830
\nchanged and the new hardware the new<\/p>\n
502
\n00:24:05,710 –> 00:24:12,400
\naccessibility of hardware has made for<\/p>\n
503
\n00:24:08,830 –> 00:24:18,640
\npeople even harder to reach this inbox<\/p>\n
504
\n00:24:12,400 –> 00:24:22,270
\nhero to really process because a lot of<\/p>\n
505
\n00:24:18,640 –> 00:24:27,960
\nthat input now is hiding is invisible<\/p>\n
506
\n00:24:22,270 –> 00:24:27,960
\nand it is on most people’s mobile phone<\/p>\n
507
\n00:24:28,049 –> 00:24:33,269
\njust to give context to what you’re<\/p>\n
508
\n00:24:30,279 –> 00:24:36,070
\ntalking about it gusto is that the<\/p>\n
509
\n00:24:33,269 –> 00:24:40,539
\nconcept of inbox zero came out a month<\/p>\n
510
\n00:24:36,070 –> 00:24:43,690
\nor at least Merlin man’s talk at Google<\/p>\n
511
\n00:24:40,539 –> 00:24:45,999
\ncame out a month after the iPhone was<\/p>\n
512
\n00:24:43,690 –> 00:24:48,609
\nreleased so up until that point people<\/p>\n
513
\n00:24:45,999 –> 00:24:51,460
\ndid have access to email on their on<\/p>\n
514
\n00:24:48,609 –> 00:24:55,330
\ntheir mobile devices but those are very<\/p>\n
515
\n00:24:51,460 –> 00:24:57,129
\nvery few people you know it was IIIi<\/p>\n
516
\n00:24:55,330 –> 00:24:59,320
\nthink you might agree with me maybe you<\/p>\n
517
\n00:24:57,129 –> 00:25:02,649
\ndon’t agree with me but this was a<\/p>\n
518
\n00:24:59,320 –> 00:25:04,419
\nprobably small population of of people<\/p>\n
519
\n00:25:02,649 –> 00:25:07,929
\nwho have access to email on their phones<\/p>\n
520
\n00:25:04,419 –> 00:25:09,820
\nand now today almost everybody accesses<\/p>\n
521
\n00:25:07,929 –> 00:25:13,359
\nemail from their phones so that’s<\/p>\n
522
\n00:25:09,820 –> 00:25:17,049
\nexactly my point yes before I before<\/p>\n
523
\n00:25:13,359 –> 00:25:19,629
\nthat point okay email I mean the trio’s<\/p>\n
524
\n00:25:17,049 –> 00:25:21,999
\nwere able to get some emails but it<\/p>\n
525
\n00:25:19,629 –> 00:25:24,100
\nwasn’t really effective okay people were<\/p>\n
526
\n00:25:21,999 –> 00:25:25,869
\nreally doing email on their phone were<\/p>\n
527
\n00:25:24,100 –> 00:25:28,210
\nthey blackberry or the crack barriers<\/p>\n
528
\n00:25:25,869 –> 00:25:30,489
\nwas what’s called at that time they<\/p>\n
529
\n00:25:28,210 –> 00:25:33,820
\ncracked bury people guilty as charged<\/p>\n
530
\n00:25:30,489 –> 00:25:37,330
\nyeah it was the CrackBerry people but<\/p>\n
531
\n00:25:33,820 –> 00:25:41,139
\nbut if you think about it also at that<\/p>\n
532
\n00:25:37,330 –> 00:25:43,869
\ntime the amount of text messages that<\/p>\n
533
\n00:25:41,139 –> 00:25:46,450
\npeople were receiving were really really<\/p>\n
534
\n00:25:43,869 –> 00:25:48,549
\nlow the cameras on some of those phones<\/p>\n
535
\n00:25:46,450 –> 00:25:51,249
\non even most blackberries did not have a<\/p>\n
536
\n00:25:48,549 –> 00:25:54,999
\ncamera because they were aim off on a<\/p>\n
537
\n00:25:51,249 –> 00:25:56,850
\ntime where IT control a lot of the<\/p>\n
538
\n00:25:54,999 –> 00:26:00,549
\nthings and the cameras were I know No<\/p>\n
539
\n00:25:56,850 –> 00:26:02,889
\nokay so you even the people on the<\/p>\n
540
\n00:26:00,549 –> 00:26:04,450
\nblackberries they could read the email<\/p>\n
541
\n00:26:02,889 –> 00:26:06,190
\nthey could reply they even maybe<\/p>\n
542
\n00:26:04,450 –> 00:26:09,700
\norganized the email but that was the<\/p>\n
543
\n00:26:06,190 –> 00:26:12,070
\nonly input or the principal domain input<\/p>\n
544
\n00:26:09,700 –> 00:26:14,590
\nthey were getting at that time even when<\/p>\n
545
\n00:26:12,070 –> 00:26:18,450
\nthis talk came out when the iPhone came<\/p>\n
546
\n00:26:14,590 –> 00:26:22,570
\nout took a little bit time to get into<\/p>\n
547
\n00:26:18,450 –> 00:26:24,940
\nthat crazy world of texting back and<\/p>\n
548
\n00:26:22,570 –> 00:26:27,480
\nforward it was really limited to a group<\/p>\n
549
\n00:26:24,940 –> 00:26:29,980
\nof people so it was not a mainstream<\/p>\n
550
\n00:26:27,480 –> 00:26:32,379
\nproblem you know and let me remind you<\/p>\n
551
\n00:26:29,980 –> 00:26:36,399
\nthat at that time is you want to say you<\/p>\n
552
\n00:26:32,379 –> 00:26:38,799
\nknow take a hike you need to hit the<\/p>\n
553
\n00:26:36,399 –> 00:26:39,940
\nnumber seven four times so you get to<\/p>\n
554
\n00:26:38,799 –> 00:26:43,649
\nthe letter T<\/p>\n
555
\n00:26:39,940 –> 00:26:47,080
\nit wasn’t simple to send a text message<\/p>\n
556
\n00:26:43,649 –> 00:26:49,149
\nokay I remember those days you know<\/p>\n
557
\n00:26:47,080 –> 00:26:51,220
\nwhere do these seven seventy seven one<\/p>\n
558
\n00:26:49,149 –> 00:26:54,279
\nseven seven seven oh I made a mistake<\/p>\n
559
\n00:26:51,220 –> 00:26:56,529
\ndelete it wasn’t simple it was not what<\/p>\n
560
\n00:26:54,279 –> 00:26:59,679
\nit is right now even the same thing was<\/p>\n
561
\n00:26:56,529 –> 00:27:01,750
\nan email yeah you know even the<\/p>\n
562
\n00:26:59,679 –> 00:27:05,909
\nBlackBerry people that was hurt the<\/p>\n
563
\n00:27:01,750 –> 00:27:08,980
\ninput I understand but you had one<\/p>\n
564
\n00:27:05,909 –> 00:27:15,330
\nelement coming into that blackberry thin<\/p>\n
565
\n00:27:08,980 –> 00:27:19,330
\nnow crap smartphone for most people and<\/p>\n
566
\n00:27:15,330 –> 00:27:21,850
\nyou know this everything is in there you<\/p>\n
567
\n00:27:19,330 –> 00:27:26,200
\nknow that is scary proposition how<\/p>\n
568
\n00:27:21,850 –> 00:27:29,639
\nlittle people understand how much is on<\/p>\n
569
\n00:27:26,200 –> 00:27:34,600
\ntheir mobile phones and how little<\/p>\n
570
\n00:27:29,639 –> 00:27:37,139
\nsecurity they have around it but I think<\/p>\n
571
\n00:27:34,600 –> 00:27:39,730
\nthat the there’s a first there’s a basic<\/p>\n
572
\n00:27:37,139 –> 00:27:41,409
\nsort of first principle at play here<\/p>\n
573
\n00:27:39,730 –> 00:27:45,789
\nwhich we can a touchdown in the last<\/p>\n
574
\n00:27:41,409 –> 00:27:48,129
\ncall on on having multiple inboxes I<\/p>\n
575
\n00:27:45,789 –> 00:27:50,850
\nthink that when you set an inbox up<\/p>\n
576
\n00:27:48,129 –> 00:27:55,899
\nyou’re inviting the world to send you<\/p>\n
577
\n00:27:50,850 –> 00:27:59,679
\ndata and so that data involves triggers<\/p>\n
578
\n00:27:55,899 –> 00:28:01,389
\nthat then lead you to create tasks so<\/p>\n
579
\n00:27:59,679 –> 00:28:04,870
\njust from a tasks point of view all<\/p>\n
580
\n00:28:01,389 –> 00:28:07,200
\nthese different call them in boxes or<\/p>\n
581
\n00:28:04,870 –> 00:28:09,360
\ndirect messages please as you collect<\/p>\n
582
\n00:28:07,200 –> 00:28:12,279
\nfeedback on your wall on Facebook<\/p>\n
583
\n00:28:09,360 –> 00:28:13,690
\nthey’re all from a task point of view<\/p>\n
584
\n00:28:12,279 –> 00:28:15,759
\nthey’re all performing the same function<\/p>\n
585
\n00:28:13,690 –> 00:28:18,370
\nwhich is that they’re your interface to<\/p>\n
586
\n00:28:15,759 –> 00:28:19,210
\nthe outside world or people can send you<\/p>\n
587
\n00:28:18,370 –> 00:28:21,759
\nanything they want<\/p>\n
588
\n00:28:19,210 –> 00:28:24,549
\nand although the stuff that they send<\/p>\n
589
\n00:28:21,759 –> 00:28:27,190
\nyou some of it triggers tasks so the<\/p>\n
590
\n00:28:24,549 –> 00:28:30,789
\nquestion is how do you effectively pull<\/p>\n
591
\n00:28:27,190 –> 00:28:32,740
\nall of these locations so that you can<\/p>\n
592
\n00:28:30,789 –> 00:28:34,570
\nfigure out the triggers from the non<\/p>\n
593
\n00:28:32,740 –> 00:28:37,509
\ntriggers or the signals from the noise<\/p>\n
594
\n00:28:34,570 –> 00:28:41,259
\nand I think your concept of in inbox one<\/p>\n
595
\n00:28:37,509 –> 00:28:43,149
\nis right on the money in that we’ve we<\/p>\n
596
\n00:28:41,259 –> 00:28:45,669
\nhave all these different places now on<\/p>\n
597
\n00:28:43,149 –> 00:28:48,129
\nthe internet and inboxes that some apps<\/p>\n
598
\n00:28:45,669 –> 00:28:50,019
\ngive us that we don’t even want we have<\/p>\n
599
\n00:28:48,129 –> 00:28:53,289
\nsocial networking and of course we have<\/p>\n
600
\n00:28:50,019 –> 00:28:53,920
\nregular traditional email but they all<\/p>\n
601
\n00:28:53,289 –> 00:28:56,560
\nare function<\/p>\n
602
\n00:28:53,920 –> 00:29:00,700
\nin the same way and if we can bring them<\/p>\n
603
\n00:28:56,560 –> 00:29:05,760
\ninto a single location so when I first<\/p>\n
604
\n00:29:00,700 –> 00:29:07,750
\nstarted using Android and Android<\/p>\n
605
\n00:29:05,760 –> 00:29:10,020
\nsmartphone I was really happy because I<\/p>\n
606
\n00:29:07,750 –> 00:29:13,420
\ncould bring out bring in many of these<\/p>\n
607
\n00:29:10,020 –> 00:29:14,920
\ninboxes or locations into one and it<\/p>\n
608
\n00:29:13,420 –> 00:29:16,990
\nalthough it couldn’t I couldn’t bring it<\/p>\n
609
\n00:29:14,920 –> 00:29:19,180
\ninto one software which I really wanted<\/p>\n
610
\n00:29:16,990 –> 00:29:21,340
\nI at least had it in one physical<\/p>\n
611
\n00:29:19,180 –> 00:29:23,230
\nlocation which was my smartphone and<\/p>\n
612
\n00:29:21,340 –> 00:29:26,110
\nthat could travel with me that was a<\/p>\n
613
\n00:29:23,230 –> 00:29:27,610
\nhuge huge huge difference a huge benefit<\/p>\n
614
\n00:29:26,110 –> 00:29:30,250
\ncompared to what I had before which was<\/p>\n
615
\n00:29:27,610 –> 00:29:31,780
\nstuff scattered on different devices so<\/p>\n
616
\n00:29:30,250 –> 00:29:33,670
\nI think you’re right on the money and<\/p>\n
617
\n00:29:31,780 –> 00:29:35,830
\nthe the reason you’re on the money I<\/p>\n
618
\n00:29:33,670 –> 00:29:39,340
\nthink is because you want to bring as<\/p>\n
619
\n00:29:35,830 –> 00:29:41,710
\nmany potential triggers for tasks into a<\/p>\n
620
\n00:29:39,340 –> 00:29:44,830
\nsingle location so that you can process<\/p>\n
621
\n00:29:41,710 –> 00:29:48,040
\nall of them in one go because the worst<\/p>\n
622
\n00:29:44,830 –> 00:29:49,750
\nthing to have is to have some location<\/p>\n
623
\n00:29:48,040 –> 00:29:52,960
\nsome inbox hanging out there somewhere<\/p>\n
624
\n00:29:49,750 –> 00:29:55,480
\nwhich is collecting triggers which<\/p>\n
625
\n00:29:52,960 –> 00:29:56,650
\nshould be turned into tasks but because<\/p>\n
626
\n00:29:55,480 –> 00:29:58,780
\nthey’re remote<\/p>\n
627
\n00:29:56,650 –> 00:30:02,230
\nyou’re not checking them as religiously<\/p>\n
628
\n00:29:58,780 –> 00:30:04,000
\nor as discipline the fashion or whatever<\/p>\n
629
\n00:30:02,230 –> 00:30:05,650
\nit might be which could lead to a<\/p>\n
630
\n00:30:04,000 –> 00:30:07,750
\ntragedy which means that there’s some<\/p>\n
631
\n00:30:05,650 –> 00:30:10,210
\nsome measures coming in that should<\/p>\n
632
\n00:30:07,750 –> 00:30:13,570
\ntrigger a task that you’re not actually<\/p>\n
633
\n00:30:10,210 –> 00:30:17,320
\ncatching so there’s a discipline to so<\/p>\n
634
\n00:30:13,570 –> 00:30:20,260
\nso bringing all of these different<\/p>\n
635
\n00:30:17,320 –> 00:30:22,000
\nlocations into one I think I’m sort of<\/p>\n
636
\n00:30:20,260 –> 00:30:24,250
\ngusto was talking about which is if you<\/p>\n
637
\n00:30:22,000 –> 00:30:27,070
\ncan be disciplined and check all of them<\/p>\n
638
\n00:30:24,250 –> 00:30:29,230
\nthen you’re fine however most of us have<\/p>\n
639
\n00:30:27,070 –> 00:30:31,420
\na very difficult time given that they’re<\/p>\n
640
\n00:30:29,230 –> 00:30:34,840
\nscattered around or or ecosystems so we<\/p>\n
641
\n00:30:31,420 –> 00:30:38,110
\nend up failing and then the last piece I<\/p>\n
642
\n00:30:34,840 –> 00:30:40,060
\nthink is that some people get the idea<\/p>\n
643
\n00:30:38,110 –> 00:30:42,700
\nof inbox zero all mixed up and<\/p>\n
644
\n00:30:40,060 –> 00:30:44,740
\nespecially true today based on what a<\/p>\n
645
\n00:30:42,700 –> 00:30:47,140
\nbooster just said which is they think<\/p>\n
646
\n00:30:44,740 –> 00:30:50,380
\nthat’s skimming their inbox and leaving<\/p>\n
647
\n00:30:47,140 –> 00:30:52,630
\nsome stuff behind is the way to go and<\/p>\n
648
\n00:30:50,380 –> 00:30:55,450
\nwhen people inbox zero inbox they think<\/p>\n
649
\n00:30:52,630 –> 00:30:58,390
\nit means as soon as a message comes in I<\/p>\n
650
\n00:30:55,450 –> 00:31:01,390
\nneed to handle it immediately so they<\/p>\n
651
\n00:30:58,390 –> 00:31:03,670
\nthey they they turn they’re all these<\/p>\n
652
\n00:31:01,390 –> 00:31:05,530
\ndifferent inputs into places that they<\/p>\n
653
\n00:31:03,670 –> 00:31:06,760
\nneed to keep checking and checking on<\/p>\n
654
\n00:31:05,530 –> 00:31:07,990
\ncheck in and check in and check in and<\/p>\n
655
\n00:31:06,760 –> 00:31:10,540
\nthe truth<\/p>\n
656
\n00:31:07,990 –> 00:31:12,280
\nthey can never check enough so their<\/p>\n
657
\n00:31:10,540 –> 00:31:14,980
\ntheir concept of inbox interior is<\/p>\n
658
\n00:31:12,280 –> 00:31:17,800
\nincorrect the the proper concept if they<\/p>\n
659
\n00:31:14,980 –> 00:31:21,340
\ncould follow inbox one is that they<\/p>\n
660
\n00:31:17,800 –> 00:31:24,400
\ncould check all of them at one time<\/p>\n
661
\n00:31:21,340 –> 00:31:26,260
\nempty them all down to zero and then<\/p>\n
662
\n00:31:24,400 –> 00:31:29,140
\nmove on to actually do the work that’s<\/p>\n
663
\n00:31:26,260 –> 00:31:32,170
\nthe ultimate principle it’s just that we<\/p>\n
664
\n00:31:29,140 –> 00:31:34,450
\ndon’t quite have the software or maybe<\/p>\n
665
\n00:31:32,170 –> 00:31:37,540
\nthe hardware to allow us to do that<\/p>\n
666
\n00:31:34,450 –> 00:31:39,250
\ndiscipline effectively I think if some<\/p>\n
667
\n00:31:37,540 –> 00:31:41,320
\nreally salient points there Francis and<\/p>\n
668
\n00:31:39,250 –> 00:31:43,420
\nI and I wanted to just add on one one<\/p>\n
669
\n00:31:41,320 –> 00:31:46,120
\nmore thought that I had before we move<\/p>\n
670
\n00:31:43,420 –> 00:31:49,780
\non to processing and clarifying email<\/p>\n
671
\n00:31:46,120 –> 00:31:54,160
\nmessages which is that for those who who<\/p>\n
672
\n00:31:49,780 –> 00:31:57,970
\nare part of your job is to respond to<\/p>\n
673
\n00:31:54,160 –> 00:32:01,750
\nemail messages do not take what we’re<\/p>\n
674
\n00:31:57,970 –> 00:32:05,170
\nsaying as one an opportunity to shirk<\/p>\n
675
\n00:32:01,750 –> 00:32:08,770
\nyour role and responsibilities the other<\/p>\n
676
\n00:32:05,170 –> 00:32:13,450
\nis that this may not work for you right<\/p>\n
677
\n00:32:08,770 –> 00:32:16,690
\nbecause your concept of of how you<\/p>\n
678
\n00:32:13,450 –> 00:32:18,490
\ntransit communications is different than<\/p>\n
679
\n00:32:16,690 –> 00:32:20,860
\nother people you know when I when I was<\/p>\n
680
\n00:32:18,490 –> 00:32:25,870
\nI was in I used to own a title agency<\/p>\n
681
\n00:32:20,860 –> 00:32:30,820
\nand in that timeframe I had email coming<\/p>\n
682
\n00:32:25,870 –> 00:32:33,100
\nin literally 24 hours a day and so there<\/p>\n
683
\n00:32:30,820 –> 00:32:34,870
\nwas there was no concept of inbox zero<\/p>\n
684
\n00:32:33,100 –> 00:32:36,130
\nfor me because there you know I could<\/p>\n
685
\n00:32:34,870 –> 00:32:38,559
\nget it to zero but then immediately<\/p>\n
686
\n00:32:36,130 –> 00:32:39,760
\nthereafter there were new email messages<\/p>\n
687
\n00:32:38,559 –> 00:32:42,490
\ncoming in and I actually went to the<\/p>\n
688
\n00:32:39,760 –> 00:32:45,280
\neffect of you know turning off my email<\/p>\n
689
\n00:32:42,490 –> 00:32:48,429
\naccount my I’m sorry I turned off my<\/p>\n
690
\n00:32:45,280 –> 00:32:52,360
\ninternet services at one point so that I<\/p>\n
691
\n00:32:48,429 –> 00:32:55,059
\ncould get to zero get some stuff done<\/p>\n
692
\n00:32:52,360 –> 00:32:56,890
\nand then turn my email back on at<\/p>\n
693
\n00:32:55,059 –> 00:33:00,010
\ndifferent points in the day because it<\/p>\n
694
\n00:32:56,890 –> 00:33:02,650
\nwas that kind of flow of email plus it<\/p>\n
695
\n00:33:00,010 –> 00:33:05,650
\nwas my responsibility at that time to be<\/p>\n
696
\n00:33:02,650 –> 00:33:07,179
\nhighly responsive to clients you know we<\/p>\n
697
\n00:33:05,650 –> 00:33:09,850
\nhad real estate transactions happening<\/p>\n
698
\n00:33:07,179 –> 00:33:12,370
\nall throughout the day and people were<\/p>\n
699
\n00:33:09,850 –> 00:33:14,260
\ndepending upon us to be highly<\/p>\n
700
\n00:33:12,370 –> 00:33:16,410
\nresponsive so if you need that in your<\/p>\n
701
\n00:33:14,260 –> 00:33:19,590
\nwork world I totally get it<\/p>\n
702
\n00:33:16,410 –> 00:33:21,470
\ntoday I do not have that it’s a very<\/p>\n
703
\n00:33:19,590 –> 00:33:24,860
\ninfrequent I have a client<\/p>\n
704
\n00:33:21,470 –> 00:33:27,440
\nthat needs me to drop everything and do<\/p>\n
705
\n00:33:24,860 –> 00:33:29,510
\nsomething because of an email if that is<\/p>\n
706
\n00:33:27,440 –> 00:33:31,630
\nthe case they should have called me<\/p>\n
707
\n00:33:29,510 –> 00:33:34,460
\nright so there’s a there’s a real<\/p>\n
708
\n00:33:31,630 –> 00:33:35,299
\nunderstanding in my world today that<\/p>\n
709
\n00:33:34,460 –> 00:33:38,750
\nthat’s not quite the case<\/p>\n
710
\n00:33:35,299 –> 00:33:42,260
\nI can sit down process email on really<\/p>\n
711
\n00:33:38,750 –> 00:33:42,890
\nmy schedule and make that happen but if<\/p>\n
712
\n00:33:42,260 –> 00:33:44,630
\nyour world<\/p>\n
713
\n00:33:42,890 –> 00:33:47,270
\ndoes not allow for that understand you<\/p>\n
714
\n00:33:44,630 –> 00:33:49,789
\nmust do what you need to do for your job<\/p>\n
715
\n00:33:47,270 –> 00:33:52,429
\nfirst and foremost I had a client once<\/p>\n
716
\n00:33:49,789 –> 00:33:54,470
\nwho they were in a similar situation so<\/p>\n
717
\n00:33:52,429 –> 00:33:55,940
\nthe one you just described they had<\/p>\n
718
\n00:33:54,470 –> 00:33:59,419
\nabout five people and they were getting<\/p>\n
719
\n00:33:55,940 –> 00:34:01,640
\nemail from their clients and the emails<\/p>\n
720
\n00:33:59,419 –> 00:34:04,549
\nwere coming in all day long and they<\/p>\n
721
\n00:34:01,640 –> 00:34:06,530
\nwere being copied to all of them and as<\/p>\n
722
\n00:34:04,549 –> 00:34:09,710
\nyou can imagine no one could afford to<\/p>\n
723
\n00:34:06,530 –> 00:34:11,750
\nleave their inbox for unattended for<\/p>\n
724
\n00:34:09,710 –> 00:34:14,090
\nmore than a few minutes so they all had<\/p>\n
725
\n00:34:11,750 –> 00:34:15,260
\nall the alerts and pop-ups and you know<\/p>\n
726
\n00:34:14,090 –> 00:34:16,790
\nall the things that you would expect<\/p>\n
727
\n00:34:15,260 –> 00:34:19,520
\nthat would tell you that you have an<\/p>\n
728
\n00:34:16,790 –> 00:34:20,810
\nemail coming in and that that the answer<\/p>\n
729
\n00:34:19,520 –> 00:34:24,619
\nturned out to be pretty simple which is<\/p>\n
730
\n00:34:20,810 –> 00:34:26,929
\nto put in a helpdesk form at triage with<\/p>\n
731
\n00:34:24,619 –> 00:34:30,169
\nsome will have someone have someon or<\/p>\n
732
\n00:34:26,929 –> 00:34:33,159
\nsome function manage all of the incoming<\/p>\n
733
\n00:34:30,169 –> 00:34:36,980
\nemail whether it’s 24\/7 or whatever and<\/p>\n
734
\n00:34:33,159 –> 00:34:41,540
\nthat person’s only job is to answer<\/p>\n
735
\n00:34:36,980 –> 00:34:42,919
\nemail put them in order of preference<\/p>\n
736
\n00:34:41,540 –> 00:34:45,349
\nnot preference but putting them some<\/p>\n
737
\n00:34:42,919 –> 00:34:47,570
\nkind of priority and then transmit that<\/p>\n
738
\n00:34:45,349 –> 00:34:50,540
\none who’s someone who can do something<\/p>\n
739
\n00:34:47,570 –> 00:34:52,460
\nabout the problem of course I said it’s<\/p>\n
740
\n00:34:50,540 –> 00:34:55,220
\nalso it’s not a brand new solution by<\/p>\n
741
\n00:34:52,460 –> 00:34:58,430
\nany means IT IT companies that be using<\/p>\n
742
\n00:34:55,220 –> 00:35:00,349
\nit forever but it needs aptly it needs<\/p>\n
743
\n00:34:58,430 –> 00:35:02,810
\nto the principal needs to be applied to<\/p>\n
744
\n00:35:00,349 –> 00:35:04,760
\nother jobs where people are receiving<\/p>\n
745
\n00:35:02,810 –> 00:35:07,640
\nemail in the way that you just described<\/p>\n
746
\n00:35:04,760 –> 00:35:11,540
\nand that ultimately the experts be tied<\/p>\n
747
\n00:35:07,640 –> 00:35:13,310
\nup answering every email unless they are<\/p>\n
748
\n00:35:11,540 –> 00:35:14,930
\nthe helpdesk instead you need to put<\/p>\n
749
\n00:35:13,310 –> 00:35:17,780
\nthis help their skin so that you can<\/p>\n
750
\n00:35:14,930 –> 00:35:20,420
\nperform triage I would agree I would<\/p>\n
751
\n00:35:17,780 –> 00:35:23,300
\nagree and so I’m gonna turn the<\/p>\n
752
\n00:35:20,420 –> 00:35:25,160
\nconversation over now to processing<\/p>\n
753
\n00:35:23,300 –> 00:35:27,200
\nemail messages and I’ll and I’ll start<\/p>\n
754
\n00:35:25,160 –> 00:35:29,240
\noff and and then we can and then you all<\/p>\n
755
\n00:35:27,200 –> 00:35:31,880
\ncan join in and give your thoughts here<\/p>\n
756
\n00:35:29,240 –> 00:35:33,500
\nso when when it comes to processing<\/p>\n
757
\n00:35:31,880 –> 00:35:35,090
\nemail messages I think there’s a there<\/p>\n
758
\n00:35:33,500 –> 00:35:37,040
\nis something very<\/p>\n
759
\n00:35:35,090 –> 00:35:39,950
\npowerful happening and it’s not<\/p>\n
760
\n00:35:37,040 –> 00:35:43,610
\nnecessarily a good thing which is that<\/p>\n
761
\n00:35:39,950 –> 00:35:48,410
\npeople have this innate need for novelty<\/p>\n
762
\n00:35:43,610 –> 00:35:50,330
\nand and that has caused email to become<\/p>\n
763
\n00:35:48,410 –> 00:35:52,850
\nthat little dopamine kick that we all<\/p>\n
764
\n00:35:50,330 –> 00:35:55,400
\nget and we have this sense of what’s<\/p>\n
765
\n00:35:52,850 –> 00:35:58,010
\nbeen coined FOMO right fear of missing<\/p>\n
766
\n00:35:55,400 –> 00:36:00,050
\nout and so we consistently keep checking<\/p>\n
767
\n00:35:58,010 –> 00:36:03,710
\nour email messages in the hope of<\/p>\n
768
\n00:36:00,050 –> 00:36:06,410
\nsomething new and novel and so what what<\/p>\n
769
\n00:36:03,710 –> 00:36:07,910
\nI’ve done and and I think many others in<\/p>\n
770
\n00:36:06,410 –> 00:36:09,830
\nthe productivity community have talked<\/p>\n
771
\n00:36:07,910 –> 00:36:12,350
\nabout this before but a really powerful<\/p>\n
772
\n00:36:09,830 –> 00:36:15,890
\nprocessing tool I’ve used is that I’ve<\/p>\n
773
\n00:36:12,350 –> 00:36:19,730
\nactually inverted I’ve properly sorted<\/p>\n
774
\n00:36:15,890 –> 00:36:22,910
\nmy email so that it shows up last at<\/p>\n
775
\n00:36:19,730 –> 00:36:26,000
\nthough the oldest at the top of the of<\/p>\n
776
\n00:36:22,910 –> 00:36:29,030
\nthe inbox but that makes sense so when a<\/p>\n
777
\n00:36:26,000 –> 00:36:32,540
\nnew email comes in it shows up at the<\/p>\n
778
\n00:36:29,030 –> 00:36:35,870
\nbottom of my email list so that I’m<\/p>\n
779
\n00:36:32,540 –> 00:36:38,450
\nprocessing the oldest email first and<\/p>\n
780
\n00:36:35,870 –> 00:36:42,520
\nthat’s really helped me because as I get<\/p>\n
781
\n00:36:38,450 –> 00:36:47,030
\nto inbox zero you know throughout my day<\/p>\n
782
\n00:36:42,520 –> 00:36:48,740
\nI’m or at least you know inbox less you<\/p>\n
783
\n00:36:47,030 –> 00:36:51,530
\nknow and again I don’t get to inbox zero<\/p>\n
784
\n00:36:48,740 –> 00:36:53,540
\nevery single day I try to I try to<\/p>\n
785
\n00:36:51,530 –> 00:36:57,110
\nfollow David Allen’s principle of every<\/p>\n
786
\n00:36:53,540 –> 00:37:00,890
\n24 to 48 hours and the idea is is that<\/p>\n
787
\n00:36:57,110 –> 00:37:03,140
\nas that email comes in I’m not getting<\/p>\n
788
\n00:37:00,890 –> 00:37:04,520
\nthat sense of oh that new thing just<\/p>\n
789
\n00:37:03,140 –> 00:37:05,720
\npopped up at the top of the list I<\/p>\n
790
\n00:37:04,520 –> 00:37:08,150
\nshould deal with that first<\/p>\n
791
\n00:37:05,720 –> 00:37:09,830
\nit’s what’s what’s the stuff that’s<\/p>\n
792
\n00:37:08,150 –> 00:37:11,870
\nalready there that needs to be processed<\/p>\n
793
\n00:37:09,830 –> 00:37:13,880
\nin the order it was received and to be<\/p>\n
794
\n00:37:11,870 –> 00:37:16,940
\nquite honest that’s the most equitable<\/p>\n
795
\n00:37:13,880 –> 00:37:17,510
\nright the the person who came to me<\/p>\n
796
\n00:37:16,940 –> 00:37:19,640
\nfirst<\/p>\n
797
\n00:37:17,510 –> 00:37:22,820
\nshould should should get first priority<\/p>\n
798
\n00:37:19,640 –> 00:37:25,580
\nif it truly is first priority that’s a<\/p>\n
799
\n00:37:22,820 –> 00:37:28,130
\nchoice I get to make but I shouldn’t I<\/p>\n
800
\n00:37:25,580 –> 00:37:30,890
\nshouldn’t demote something just because<\/p>\n
801
\n00:37:28,130 –> 00:37:35,360
\nit came in just now right the the<\/p>\n
802
\n00:37:30,890 –> 00:37:37,730
\nimmediacy of it is not its priority how<\/p>\n
803
\n00:37:35,360 –> 00:37:39,970
\nwould it with an emergency though they<\/p>\n
804
\n00:37:37,730 –> 00:37:42,110
\nshould pick up the phone and call me<\/p>\n
805
\n00:37:39,970 –> 00:37:44,960
\nI’m sorry that’s just not where an<\/p>\n
806
\n00:37:42,110 –> 00:37:46,860
\nemergency you know communications happen<\/p>\n
807
\n00:37:44,960 –> 00:37:49,170
\nright<\/p>\n
808
\n00:37:46,860 –> 00:37:50,640
\nnow all right let me jump in here real<\/p>\n
809
\n00:37:49,170 –> 00:37:53,240
\nquick because there’s something like I<\/p>\n
810
\n00:37:50,640 –> 00:37:57,330
\nneed to make sure is clear when we say<\/p>\n
811
\n00:37:53,240 –> 00:38:01,290
\nprocess correct me if I’m wrong we are<\/p>\n
812
\n00:37:57,330 –> 00:38:03,450
\nnot saying that you take the email and<\/p>\n
813
\n00:38:01,290 –> 00:38:05,040
\nyou do everything in it and it’s<\/p>\n
814
\n00:38:03,450 –> 00:38:06,410
\ncompletely finished and put away and<\/p>\n
815
\n00:38:05,040 –> 00:38:09,210
\nnever touched again<\/p>\n
816
\n00:38:06,410 –> 00:38:11,220
\ncorrect correct okay because we are on<\/p>\n
817
\n00:38:09,210 –> 00:38:12,660
\nan agreement okay and I think that’s one<\/p>\n
818
\n00:38:11,220 –> 00:38:14,900
\nof the things that causes some confusion<\/p>\n
819
\n00:38:12,660 –> 00:38:19,380
\nwith people when when they think about<\/p>\n
820
\n00:38:14,900 –> 00:38:21,180
\nprocessing emails what is the process I<\/p>\n
821
\n00:38:19,380 –> 00:38:24,780
\nmean I build ticketing systems like<\/p>\n
822
\n00:38:21,180 –> 00:38:28,290
\nFrances was talking about and the<\/p>\n
823
\n00:38:24,780 –> 00:38:31,260
\nprocess of that first step that capture<\/p>\n
824
\n00:38:28,290 –> 00:38:32,760
\nstep is probably the most important<\/p>\n
825
\n00:38:31,260 –> 00:38:36,030
\nthing that you have to define for<\/p>\n
826
\n00:38:32,760 –> 00:38:39,570
\nyourself what is the success state of<\/p>\n
827
\n00:38:36,030 –> 00:38:41,940
\nsomething being processed is it done is<\/p>\n
828
\n00:38:39,570 –> 00:38:44,580
\nit logged in another system is it put<\/p>\n
829
\n00:38:41,940 –> 00:38:46,380
\ninto a folder you got to write those<\/p>\n
830
\n00:38:44,580 –> 00:38:50,040
\nthings down someplace so that you can<\/p>\n
831
\n00:38:46,380 –> 00:38:51,840
\nfollow that consistently because and I<\/p>\n
832
\n00:38:50,040 –> 00:38:53,310
\nlike your idea this the sort and all it<\/p>\n
833
\n00:38:51,840 –> 00:38:57,210
\nwouldn’t work in my inbox because mine’s<\/p>\n
834
\n00:38:53,310 –> 00:38:59,550
\na mess but if you have that process<\/p>\n
835
\n00:38:57,210 –> 00:39:01,980
\nmechanism and you’ve defined it this is<\/p>\n
836
\n00:38:59,550 –> 00:39:05,430
\nhow I’m going to handle these things as<\/p>\n
837
\n00:39:01,980 –> 00:39:09,000
\nthey come through my process channel my<\/p>\n
838
\n00:39:05,430 –> 00:39:10,680
\nflow then you can actually make sure<\/p>\n
839
\n00:39:09,000 –> 00:39:13,110
\nthis is going to work but if you don’t<\/p>\n
840
\n00:39:10,680 –> 00:39:15,810
\nsit down and write that down and and<\/p>\n
841
\n00:39:13,110 –> 00:39:17,850
\nidentify each type of thing that’s going<\/p>\n
842
\n00:39:15,810 –> 00:39:19,130
\nto be captured and how it’s going to be<\/p>\n
843
\n00:39:17,850 –> 00:39:22,550
\nprocessed<\/p>\n
844
\n00:39:19,130 –> 00:39:26,040
\nthis becomes a train wreck in a hurry<\/p>\n
845
\n00:39:22,550 –> 00:39:28,740
\nyeah one time I was so complex at one<\/p>\n
846
\n00:39:26,040 –> 00:39:31,890
\npoint that I needed to actually map out<\/p>\n
847
\n00:39:28,740 –> 00:39:33,810
\na workflow diagram for how email was to<\/p>\n
848
\n00:39:31,890 –> 00:39:36,180
\nbe processed for me you know what was<\/p>\n
849
\n00:39:33,810 –> 00:39:38,280
\ngoing to be responded to immediately and<\/p>\n
850
\n00:39:36,180 –> 00:39:41,760
\nwhat was going to be deferred to a next<\/p>\n
851
\n00:39:38,280 –> 00:39:43,710
\nactions list for later processing right<\/p>\n
852
\n00:39:41,760 –> 00:39:45,630
\nand I and I think everybody has to take<\/p>\n
853
\n00:39:43,710 –> 00:39:46,530
\nthat and take that to heart so I think<\/p>\n
854
\n00:39:45,630 –> 00:39:48,510
\nthat’s a good point<\/p>\n
855
\n00:39:46,530 –> 00:39:51,930
\nyeah when I when I define things around<\/p>\n
856
\n00:39:48,510 –> 00:39:55,200
\nthe CPR process that I use I think about<\/p>\n
857
\n00:39:51,930 –> 00:39:57,120
\neach stage in this in this little game<\/p>\n
858
\n00:39:55,200 –> 00:39:58,920
\nthat the email is going to run through<\/p>\n
859
\n00:39:57,120 –> 00:40:00,780
\nlike the Plinko machines on the price is<\/p>\n
860
\n00:39:58,920 –> 00:40:03,840
\nright it’s going to be captured<\/p>\n
861
\n00:40:00,780 –> 00:40:06,990
\nwhat immediately I have to identify what<\/p>\n
862
\n00:40:03,840 –> 00:40:09,690
\nthat thing is that came in is it act is<\/p>\n
863
\n00:40:06,990 –> 00:40:11,400
\nit a task is it information is it<\/p>\n
864
\n00:40:09,690 –> 00:40:14,190
\nsomething needing a response is it a<\/p>\n
865
\n00:40:11,400 –> 00:40:16,860
\ncombination of those things then what’s<\/p>\n
866
\n00:40:14,190 –> 00:40:19,440
\nthe process that has to happen right<\/p>\n
867
\n00:40:16,860 –> 00:40:21,540
\naway not to fully complete it but just<\/p>\n
868
\n00:40:19,440 –> 00:40:23,790
\nto get at the heck out of the way of the<\/p>\n
869
\n00:40:21,540 –> 00:40:27,060
\npriority work that has to be done and<\/p>\n
870
\n00:40:23,790 –> 00:40:29,280
\nthen finally and this is again again one<\/p>\n
871
\n00:40:27,060 –> 00:40:31,860
\nof those key things how is it going to<\/p>\n
872
\n00:40:29,280 –> 00:40:33,840
\nbe reported back to me how am I going to<\/p>\n
873
\n00:40:31,860 –> 00:40:36,450
\nbe able to go find that again when I<\/p>\n
874
\n00:40:33,840 –> 00:40:37,110
\nneed it I mean when we think about the<\/p>\n
875
\n00:40:36,450 –> 00:40:40,110
\nInbox<\/p>\n
876
\n00:40:37,110 –> 00:40:41,550
\nif you’ve got 2,000 items in your inbox<\/p>\n
877
\n00:40:40,110 –> 00:40:42,300
\nand they’ve all been read but they’re<\/p>\n
878
\n00:40:41,550 –> 00:40:44,640
\nstill in there<\/p>\n
879
\n00:40:42,300 –> 00:40:47,190
\nit isn’t any different than if you’ve<\/p>\n
880
\n00:40:44,640 –> 00:40:49,350
\ngot 2,000 items spread across 40<\/p>\n
881
\n00:40:47,190 –> 00:40:51,570
\ndifferent folders in subfolders under<\/p>\n
882
\n00:40:49,350 –> 00:40:54,780
\nyour inbox if you don’t have a<\/p>\n
883
\n00:40:51,570 –> 00:40:56,370
\ncomprehensive and cohesive way to look<\/p>\n
884
\n00:40:54,780 –> 00:40:58,380
\nat what’s there and know that you can<\/p>\n
885
\n00:40:56,370 –> 00:41:01,050
\nget the information back when you need<\/p>\n
886
\n00:40:58,380 –> 00:41:02,940
\nit you might as well have not processed<\/p>\n
887
\n00:41:01,050 –> 00:41:04,560
\nit in the first place because all you<\/p>\n
888
\n00:41:02,940 –> 00:41:06,960
\ndid is you moved it to someplace else<\/p>\n
889
\n00:41:04,560 –> 00:41:10,830
\nyou’re shuffling deck chairs on the<\/p>\n
890
\n00:41:06,960 –> 00:41:13,260
\nTitanic at that point I think art brings<\/p>\n
891
\n00:41:10,830 –> 00:41:15,840
\nup a good point which is that when you<\/p>\n
892
\n00:41:13,260 –> 00:41:18,480
\nwhen you have the all of your messages<\/p>\n
893
\n00:41:15,840 –> 00:41:20,460
\nin one inbox you’re able to have the<\/p>\n
894
\n00:41:18,480 –> 00:41:22,650
\ninformation and the trigger in the same<\/p>\n
895
\n00:41:20,460 –> 00:41:25,170
\nplace the trigger being the remainder or<\/p>\n
896
\n00:41:22,650 –> 00:41:27,540
\nthey tracking mechanism when you like<\/p>\n
897
\n00:41:25,170 –> 00:41:29,940
\nwhen you like when you when you start to<\/p>\n
898
\n00:41:27,540 –> 00:41:32,400
\nshare the information out or put it all<\/p>\n
899
\n00:41:29,940 –> 00:41:34,890
\ninto folders or in your desktop or in a<\/p>\n
900
\n00:41:32,400 –> 00:41:37,320
\ndatabase somewhere you no need to learn<\/p>\n
901
\n00:41:34,890 –> 00:41:39,240
\nhow to manage the trigger separately<\/p>\n
902
\n00:41:37,320 –> 00:41:42,300
\nfrom the information because you’re<\/p>\n
903
\n00:41:39,240 –> 00:41:45,240
\nyou’re not using the fact that you have<\/p>\n
904
\n00:41:42,300 –> 00:41:47,250
\nthis line item in your inbox as the<\/p>\n
905
\n00:41:45,240 –> 00:41:52,170
\nremain I think and I think and I think<\/p>\n
906
\n00:41:47,250 –> 00:41:55,410
\npeople people people are afraid put it<\/p>\n
907
\n00:41:52,170 –> 00:41:57,710
\nfrankly to follow sophisticated systems<\/p>\n
908
\n00:41:55,410 –> 00:42:01,530
\nwhere they do zero inbox or inbox zero<\/p>\n
909
\n00:41:57,710 –> 00:42:04,200
\nbecause they see that if I hide away<\/p>\n
910
\n00:42:01,530 –> 00:42:07,200
\nthis information away from my inbox I<\/p>\n
911
\n00:42:04,200 –> 00:42:10,010
\nalso lose the trigger in other words<\/p>\n
912
\n00:42:07,200 –> 00:42:13,920
\nI’ll forget to go back and do the task<\/p>\n
913
\n00:42:10,010 –> 00:42:14,490
\nso they they they they reject the<\/p>\n
914
\n00:42:13,920 –> 00:42:16,560
\nrejected<\/p>\n
915
\n00:42:14,490 –> 00:42:18,390
\nthey’re unable to do it or they try and<\/p>\n
916
\n00:42:16,560 –> 00:42:21,359
\nthey fail or they argue that it won’t<\/p>\n
917
\n00:42:18,390 –> 00:42:22,680
\nwork or whatever it is but all it is<\/p>\n
918
\n00:42:21,359 –> 00:42:26,310
\nreally is that they need to train<\/p>\n
919
\n00:42:22,680 –> 00:42:29,520
\nhimself to manage the task separate from<\/p>\n
920
\n00:42:26,310 –> 00:42:32,130
\nthe data and not and and and allow<\/p>\n
921
\n00:42:29,520 –> 00:42:36,270
\nthemselves to separate the two because<\/p>\n
922
\n00:42:32,130 –> 00:42:39,140
\nas I was implying when you separate the<\/p>\n
923
\n00:42:36,270 –> 00:42:40,609
\ntwo it increases your productivity<\/p>\n
924
\n00:42:39,140 –> 00:42:44,220
\nTremaine<\/p>\n
925
\n00:42:40,609 –> 00:42:47,580
\nTremaine tremendously it goes up by a<\/p>\n
926
\n00:42:44,220 –> 00:42:49,290
\nfactor of ten a hundred a thousand but<\/p>\n
927
\n00:42:47,580 –> 00:42:51,240
\nit’s a huge huge difference and if you<\/p>\n
928
\n00:42:49,290 –> 00:42:54,210
\ncan have a trusted system for managing<\/p>\n
929
\n00:42:51,240 –> 00:42:56,460
\nthe tasks and a trusted system for<\/p>\n
930
\n00:42:54,210 –> 00:42:58,589
\nmanaging the information then you’re<\/p>\n
931
\n00:42:56,460 –> 00:43:01,650
\ngood to go your your may be infinitely<\/p>\n
932
\n00:42:58,589 –> 00:43:05,780
\nscalable who knows pay attention where<\/p>\n
933
\n00:43:01,650 –> 00:43:05,780
\nthat information is coming and<\/p>\n
934
\n00:43:06,589 –> 00:43:14,010
\nunderstand that process that doesn’t<\/p>\n
935
\n00:43:10,140 –> 00:43:17,040
\nmean do that means receive it mean<\/p>\n
936
\n00:43:14,010 –> 00:43:19,770
\nunderstand what is what you need to do<\/p>\n
937
\n00:43:17,040 –> 00:43:21,900
\nabout it and then capture that somewhere<\/p>\n
938
\n00:43:19,770 –> 00:43:24,930
\nthat you are actually going to come back<\/p>\n
939
\n00:43:21,900 –> 00:43:33,030
\nand do it unfinish it and get it done<\/p>\n
940
\n00:43:24,930 –> 00:43:36,180
\nokay um but also block time to do that<\/p>\n
941
\n00:43:33,030 –> 00:43:39,920
\nyou know one of the problems a lot of<\/p>\n
942
\n00:43:36,180 –> 00:43:42,780
\npeople have it’s not the amount of<\/p>\n
943
\n00:43:39,920 –> 00:43:45,210
\ninputs they have the amount of input is<\/p>\n
944
\n00:43:42,780 –> 00:43:47,780
\nnot going to change actually it’s going<\/p>\n
945
\n00:43:45,210 –> 00:43:54,089
\nto be increasing okay<\/p>\n
946
\n00:43:47,780 –> 00:44:00,150
\nbut most people have not built time into<\/p>\n
947
\n00:43:54,089 –> 00:44:02,670
\ntheir daily responsibilities to process<\/p>\n
948
\n00:44:00,150 –> 00:44:04,230
\nthat and I understand the time change<\/p>\n
949
\n00:44:02,670 –> 00:44:06,630
\nand I understand there are days you need<\/p>\n
950
\n00:44:04,230 –> 00:44:10,680
\nmore or less but you need to at least<\/p>\n
951
\n00:44:06,630 –> 00:44:12,990
\nhave a set block time every day to<\/p>\n
952
\n00:44:10,680 –> 00:44:15,119
\nprocess those that’s the only way you<\/p>\n
953
\n00:44:12,990 –> 00:44:17,730
\nare going to get some kind of control<\/p>\n
954
\n00:44:15,119 –> 00:44:22,770
\nand some hope to get close to zero as<\/p>\n
955
\n00:44:17,730 –> 00:44:25,349
\nyou said do I get to see every day no do<\/p>\n
956
\n00:44:22,770 –> 00:44:30,109
\nI wish yes but the reality is I have<\/p>\n
957
\n00:44:25,349 –> 00:44:30,109
\ntime every day in my<\/p>\n
958
\n00:44:30,700 –> 00:44:37,820
\ncalendar blocked just to process email<\/p>\n
959
\n00:44:34,369 –> 00:44:41,000
\njust to process input just to process my<\/p>\n
960
\n00:44:37,820 –> 00:44:44,599
\ninboxes why because if I don’t make that<\/p>\n
961
\n00:44:41,000 –> 00:44:46,310
\ntime I will never had that is a priority<\/p>\n
962
\n00:44:44,599 –> 00:44:50,420
\nand will never happen so it will not be<\/p>\n
963
\n00:44:46,310 –> 00:44:52,730
\nevery 48 24 48 hours it will be never so<\/p>\n
964
\n00:44:50,420 –> 00:44:56,119
\nmake sure that you have a time where<\/p>\n
965
\n00:44:52,730 –> 00:44:58,760
\nthat happened so for example I tend to<\/p>\n
966
\n00:44:56,119 –> 00:45:01,330
\nadvise people to take time Friday<\/p>\n
967
\n00:44:58,760 –> 00:45:05,030
\nafternoon Friday afternoon tend to be a<\/p>\n
968
\n00:45:01,330 –> 00:45:08,150
\nslow business time for most companies<\/p>\n
969
\n00:45:05,030 –> 00:45:10,070
\nand most people then block at 3 p.m. to<\/p>\n
970
\n00:45:08,150 –> 00:45:13,520
\nclean your inbox make it a calendar<\/p>\n
971
\n00:45:10,070 –> 00:45:16,460
\nevent so you remember that you’re going<\/p>\n
972
\n00:45:13,520 –> 00:45:20,119
\nto do that and sit at 3 p.m. and with<\/p>\n
973
\n00:45:16,460 –> 00:45:23,570
\nthe goal to process to get as close as 0<\/p>\n
974
\n00:45:20,119 –> 00:45:26,180
\nor at 0 if possible and make it a tree<\/p>\n
975
\n00:45:23,570 –> 00:45:29,000
\nso that way hey if you are done by 4:00<\/p>\n
976
\n00:45:26,180 –> 00:45:31,160
\nor 4:30 then now you can celebrate the<\/p>\n
977
\n00:45:29,000 –> 00:45:33,710
\nother half an hour instead of put it at<\/p>\n
978
\n00:45:31,160 –> 00:45:36,140
\n4:00 where you are going to be on the<\/p>\n
979
\n00:45:33,710 –> 00:45:37,790
\ntime you’re ready to go home you know in<\/p>\n
980
\n00:45:36,140 –> 00:45:41,420
\nthe middle of that process so buy<\/p>\n
981
\n00:45:37,790 –> 00:45:44,060
\nyourself enough time to do that if you<\/p>\n
982
\n00:45:41,420 –> 00:45:46,040
\nare going to do it that way if that<\/p>\n
983
\n00:45:44,060 –> 00:45:49,220
\ndoesn’t work then at least try to find<\/p>\n
984
\n00:45:46,040 –> 00:45:53,510
\ntime every day that you blog on your<\/p>\n
985
\n00:45:49,220 –> 00:45:55,160
\ncalendar to do that and my advice is do<\/p>\n
986
\n00:45:53,510 –> 00:45:57,530
\nnot do it the first thing in the morning<\/p>\n
987
\n00:45:55,160 –> 00:46:00,920
\nit tend to work much better towards the<\/p>\n
988
\n00:45:57,530 –> 00:46:03,230
\nend of the day as you are unwinding that<\/p>\n
989
\n00:46:00,920 –> 00:46:05,210
\ntest towards the beginning of the day<\/p>\n
990
\n00:46:03,230 –> 00:46:06,890
\nand the reason for that is you’re going<\/p>\n
991
\n00:46:05,210 –> 00:46:10,010
\nto find an emergency and that is going<\/p>\n
992
\n00:46:06,890 –> 00:46:13,910
\nto throw everything off for me I<\/p>\n
993
\n00:46:10,010 –> 00:46:16,190
\nactually have four distinct times in my<\/p>\n
994
\n00:46:13,910 –> 00:46:21,290
\nday that I’ve blocked out for processing<\/p>\n
995
\n00:46:16,190 –> 00:46:24,349
\nemail and the tangent to that is that<\/p>\n
996
\n00:46:21,290 –> 00:46:28,280
\nright next to that is time to actually<\/p>\n
997
\n00:46:24,349 –> 00:46:32,030
\nprocess the task involves my task inbox<\/p>\n
998
\n00:46:28,280 –> 00:46:34,099
\nfor email messages that are not just a<\/p>\n
999
\n00:46:32,030 –> 00:46:35,990
\nread and reply<\/p>\n
1000
\n00:46:34,099 –> 00:46:39,710
\nstyle email message right it needs<\/p>\n
1001
\n00:46:35,990 –> 00:46:41,540
\nfurther than just I read it I processed<\/p>\n
1002
\n00:46:39,710 –> 00:46:42,290
\nit I’ve made a decision or I have the<\/p>\n
1003
\n00:46:41,540 –> 00:46:44,360
\ninformation<\/p>\n
1004
\n00:46:42,290 –> 00:46:46,220
\nat the tip of my tongue to be able to<\/p>\n
1005
\n00:46:44,360 –> 00:46:48,260
\nthen type and respond to that person I<\/p>\n
1006
\n00:46:46,220 –> 00:46:50,330
\nnow need to put that into the task inbox<\/p>\n
1007
\n00:46:48,260 –> 00:46:53,480
\nbecause it requires further processing I<\/p>\n
1008
\n00:46:50,330 –> 00:46:55,610
\nalways leave more time to go to my task<\/p>\n
1009
\n00:46:53,480 –> 00:46:57,860
\ninbox and make sure that’s processed<\/p>\n
1010
\n00:46:55,610 –> 00:47:00,080
\nbecause again like I said at the top of<\/p>\n
1011
\n00:46:57,860 –> 00:47:03,010
\nthe show it’s that’s more important to<\/p>\n
1012
\n00:47:00,080 –> 00:47:05,000
\nme than the email the email is is<\/p>\n
1013
\n00:47:03,010 –> 00:47:07,790
\ncommunication it’s like a conversation<\/p>\n
1014
\n00:47:05,000 –> 00:47:10,760
\nwe’re having it’s not it’s not the stuff<\/p>\n
1015
\n00:47:07,790 –> 00:47:13,430
\nI need to do right and so I need to make<\/p>\n
1016
\n00:47:10,760 –> 00:47:15,710
\nsure that task inbox is actually that<\/p>\n
1017
\n00:47:13,430 –> 00:47:17,630
\none being zeroed out is actually way<\/p>\n
1018
\n00:47:15,710 –> 00:47:20,150
\nmore important to me so I actually pair<\/p>\n
1019
\n00:47:17,630 –> 00:47:23,030
\nthose two together and and so I hope<\/p>\n
1020
\n00:47:20,150 –> 00:47:24,830
\nthat helps folks I thank you gentlemen<\/p>\n
1021
\n00:47:23,030 –> 00:47:26,900
\nfor this conversation this has been a<\/p>\n
1022
\n00:47:24,830 –> 00:47:29,120
\nreally great topic and I think a really<\/p>\n
1023
\n00:47:26,900 –> 00:47:32,300
\ngood show and I think that we’ll have<\/p>\n
1024
\n00:47:29,120 –> 00:47:36,800
\nmore conversations about this concept of<\/p>\n
1025
\n00:47:32,300 –> 00:47:39,770
\nof working with email in the future so<\/p>\n
1026
\n00:47:36,800 –> 00:47:41,750
\nwith that do you have a question or<\/p>\n
1027
\n00:47:39,770 –> 00:47:43,970
\ncomment about this episode something<\/p>\n
1028
\n00:47:41,750 –> 00:47:46,010
\nthat we discussed in this episode or<\/p>\n
1029
\n00:47:43,970 –> 00:47:48,950
\notherwise about personal productivity<\/p>\n
1030
\n00:47:46,010 –> 00:47:50,720
\nplease visit productivity cast dotnet<\/p>\n
1031
\n00:47:48,950 –> 00:47:53,720
\nforward slash contact and let us know<\/p>\n
1032
\n00:47:50,720 –> 00:47:55,960
\nyou can find this episode’s show notes<\/p>\n
1033
\n00:47:53,720 –> 00:48:00,260
\nand how to subscribe at productivity<\/p>\n
1034
\n00:47:55,960 –> 00:48:02,600
\ncastanet forward slash 0 to 9 and if you<\/p>\n
1035
\n00:48:00,260 –> 00:48:04,520
\ncould please add a rating or review in<\/p>\n
1036
\n00:48:02,600 –> 00:48:06,050
\niTunes to help us grow our personal<\/p>\n
1037
\n00:48:04,520 –> 00:48:08,480
\nproductivity community of listeners<\/p>\n
1038
\n00:48:06,050 –> 00:48:10,220
\nthank you that brings us to the close of<\/p>\n
1039
\n00:48:08,480 –> 00:48:12,980
\nproductivity cast the weekly show about<\/p>\n
1040
\n00:48:10,220 –> 00:48:14,750
\nall things productivity here’s to your<\/p>\n
1041
\n00:48:12,980 –> 00:48:16,790
\nproductive life that’s it for this<\/p>\n
1042
\n00:48:14,750 –> 00:48:19,430
\nproductivity cast the weekly show about<\/p>\n
1043
\n00:48:16,790 –> 00:48:21,500
\nall things productivity with your hosts<\/p>\n
1044
\n00:48:19,430 –> 00:48:25,660
\nray Sydney Smith and Augusto pan out<\/p>\n
1045
\n00:48:21,500 –> 00:48:25,660
\nwith Francis Wade and art Galax<\/p>\n
<\/div>\n","protected":false},"excerpt":{"rendered":"
As we discussed email in the last episode, email management of multiple accounts has its positives and negatives. All of<\/p>\n","protected":false},"author":1,"featured_media":289,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[128,76,129,3,127],"yoast_head":"\n
029 Inbox Zero, Inbox One, and Processing Email Messages - ProductivityCast - ProductivityCast<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n\t\n\t\n\n\n\n\n\n\t\n\t\n\t\n